Which term refers to criteria that focus on internal quality measures such as no product rejections and on-time deliveries, and align with ISO 9000 certification?

Which term refers to criteria that focus on internal quality measures such as no product rejections and on-time deliveries, and align with ISO 9000 certification?

• A. Internal Certification Criteria
• B. External Certification
• C. ISO 9000
• D. ISO 14000

Answer: (A)

Internal performance criteria focus on how operations run from within, using measures like zero product rejections and on-time deliveries to gauge quality. These criteria map to the expectations of ISO 9000 by aligning internal processes with quality management principles, so the organization can validate its own effectiveness against those standards. External certification, by contrast, involves an outside body certifying the system; ISO 9000 is the standard itself, not a set of internal criteria; and ISO 14000 deals with environmental management rather than internal quality performance. Therefore, internal certification criteria best fit the described focus.

Internal performance criteria focus on how operations run from within, using measures like zero product rejections and on-time deliveries to gauge quality. These criteria map to the expectations of ISO 9000 by aligning internal processes with quality management principles, so the organization can validate its own effectiveness against those standards. External certification, by contrast, involves an outside body certifying the system; ISO 9000 is the standard itself, not a set of internal criteria; and ISO 14000 deals with environmental management rather than internal quality performance. Therefore, internal certification criteria best fit the described focus.